Exchange and return conditions
The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and salable products in the original packaging. The 14-day time is counted from picking up the product to making a complaint.
Before returning, please send an email to the address firstname.lastname@example.org . Mention the following information in the message:
- your order number
- your name
- subject to complaint (i.e. do you want a refund, exchange, etc.)
- when returning the product, the account number to which the amount of the product is returned
You will receive instructions on sending the product back in the reply message. Do not mail the package until you have received instructions on how to return it.
We do not accept returns more than 14 days after delivery. Once the return is approved, the money will be returned directly to your account after receiving and processing the return